Patient Accounts Representative (Call Center)

Responsibilities

• Provide a high level of customer service, resolve patient billing questions and other Patient Accounts related areas.
• Develop a deep understanding of the Billing Reimbursement processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
• Help patients navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
• Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• Gather and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call quality.
• Use technology to effectively liaison with other departments across CVS Specialty.
• Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.

Requirements

• 2 years healthcare billing, reimbursement, collections practices.
• Experience with computers, including 2+ years working with Microsoft Word, Outlook, and Excel.
• Effective written and verbal customer service skills.
• Ability to work independently and on a team.
• Ability to offer emotional support and empathy.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge‑to‑cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long‑term success. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry‑leading outsourcing services and automation. With our industry‑specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one‑time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. Visit nttdata.com or LinkedIn to learn more.

Pay

The starting hourly range for this remote role is $19.49 per hour. This range reflects the minimum and maximum target compensation for the position