Call Center/Patient Accounts Representative

Purpose

Ensure compliance of philosophy, policies, procedures, and goals of the Clara Barton Hospital. Working to always ensure patients are treated with excellent customer service.

Essential Functions

• Excellent customer service interactions with patients that are inquiring about information of Clara Barton Hospital.
• Responsible for the incoming calls to Clara Barton Hospital.
• Ensure that patients are routed thru the hospital accurately and customer service friendly, asking key questions on what department the caller is trying to contact.
• Attends meetings as they apply to job and/or mandatory CBH meetings as needed.
• Use scripting when talking to patients to ensure that excellent customer service skills are always used when interacting with patients in person or on the phone.
• Assists with monitoring of returned mail and correct mailing addresses in the hospital system.
• Works the Fax work Q for both Admissions and Business Office.
• Perform other task as may be assigned.