Patient Accounts Representative

About the role

Full-time, on-site position. Responsible for answering incoming patient phone calls, verifying insurance coverage, processing payments, resolving billing inquiries, communicating with patients about their outstanding balance, working with insurance companies to ensure accurate claims submission and timely reimbursements. Billing hospital claims to various insurance carriers and governmental agencies, following up on unpaid claims with various insurance carriers and/or governmental agencies, which could include following up with collection agencies, attorneys and/or other third‑party agents.

Responsibilities

• Answer incoming patient phone calls
• Verify insurance coverage
• Process payments
• Resolve billing inquiries
• Communicate with patients about outstanding balances
• Work with insurance companies to ensure accurate claims submission and timely reimbursements
• Bill hospital claims to various insurance carriers and governmental agencies
• Follow up on unpaid claims with insurance carriers and/or governmental agencies (including collection agencies, attorneys, third‑party agents)

Requirements

• Effective verbal and written communication skills
• Good computation and organizational skills
• Ability to understand an Insurance Explanation of Benefits
• Detail‑oriented with basic problem‑solving skills
• Related office experience
• Computer skills preferred (Microsoft Excel and Word)