Patient Accounts Representative

About the role

Enjoy connecting with people by phone and helping them work through questions. Bring your customer‑service skills and team‑first attitude to Orthopedic Institute, where you’ll help patients understand their accounts and navigate the billing process with confidence.

Responsibilities

• Connect with patients: make and receive calls, answer account questions, and help resolve billing concerns with patience and empathy.
• Help resolve accounts: communicate with insurance companies, follow up on claims, and support billing and account‑resolution activities.
• Keep details organized: maintain accurate account records, document conversations, and manage follow‑up tasks.
• Support your team: collaborate with coworkers to provide responsive, friendly service.

Requirements

• Relevant experience: background in medical billing, coding, denials and appeals, or other general billing functions.
• A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations.
• Excellent interpersonal skills and a strong commitment to being a dependable, supportive teammate.
• Attention to detail, problem‑solving skills, and the ability to prioritize in a busy environment.