Patient Accounts Rep.

About the role

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Responsibilities

• Responds promptly to customer inquiries and concerns via phone, emails, or mail.
• Escalates customer issues to the appropriate department, manager or health system service areas to facilitate patient account resolution.
• Communicates to the patient on cost estimate for scheduled procedures and discusses financial options.
• Will have to meet monthly and yearly point of service goals.
• Completes check and credit card transactions according to established guidelines, prepares receipts, and answers patient questions about transactions.
• Updates demographic and insurance information, and documents all activities in the patient accounting system.
• Strong communication and collaboration with patient and vendors.
• Provides leadership with process improvement recommendations
• Documents all activity with patient accounts concisely, including future steps needed for resolution.
• Engages in continuous professional development.
• Assist patients with navigating in the patient portal.

Requirements

• Education: High School Diploma or General Educational Development (G.E.D.) required.
• Experience: Preferred 1-2 years of previous customer service experience in a call center or business office setting, preferably in the healthcare field.

Qualifications

• Physical Requirements: Light Work - Exerting up to 20 pounds of force. Physical Activity Occasionally Performed (1%-33%): Balancing, Climbing, Carrying, Crawling, Crouching, Distinguish colors, Kneeling, Lifting, Pulling/Pushing, Reaching, Standing, Stooping/bending, Twisting, Walking. Frequently Performed (34%-66%): Hearing, Repetitive Motions, Seeing/Visual, Speaking/talking. Constantly Performed (67%-100%): Fingering/Touching, Grasping, Keyboarding/typing, Sitting.
• Job Hazards: Not Related: Biological agents (primary air born and blood born viruses) (