Patient Accounts Associate

About the role

The Patient Account Associate is responsible for managing medical billing tasks, including entering charges, submitting claims, posting payments, and resolving discrepancies related to billing charges, payments, and denials.

Responsibilities

• Review and apply pending charges using Electronic Practice Management (EPM) systems.
• Update patient accounts based on coder recommendations.
• Act as a billing liaison for inquiries and clarifications.
• Bill claims weekly and ensure timely submission through report generation.
• Post payments and denials, performing follow-up as needed.
• Run reports to monitor claim processing and reconcile end-of-month reports for payers.
• Answer patient questions via phone queue.

Qualifications & Skills

• High School diploma or equivalent.
• At least 1 year of experience in medical billing; experience with EPIC/OCHIN EPM systems preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Ability to work independently and collaboratively.
• Experience with patient billing or registration can substitute for some billing experience.

Benefits

• Health insurance
• Paid time off
• Holidays

Schedule

The position is based in a hybrid work environment, combining on-site and remote work after training. The work schedule is Monday to Friday, 8:30 AM to 5:00 PM.