Patient Accounts Associate

About the role

The Patient Accounts Associate plays a crucial role in ensuring that billing processes run smoothly at the Child Mind Institute. This position is essential for maintaining accurate financial records and ensuring that all payments are processed promptly.

Responsibilities

• Process all payments in the electronic medical record (EMR) system.
• Manage billing related documentation including invoices, credit card authorizations, and consents.
• Facilitate open balances, payment plans, follow-up, and escalation to ensure accounts are consistently up to date.
• Provide high quality customer service in daily interaction with patients and families.
• Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians.
• Review daily transactions and process corrections.
• Liaise with insurance companies on patients' behalf when necessary.
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.

Requirements

• Bachelor’s Degree or an equivalent combination of education and experience.

Qualifications

Special Consideration: Please upload a cover letter as a part of your application process.

Skills

Understanding of mental health billing codes, rules, and regulations, strong communication skills, ability to handle sensitive and confidential information, proficiency in using EMR systems.

Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

Pay

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role).

Schedule

This is a full-time, non-exempt, hybrid (4 days in office, 1 day remote) position located in our Midtown, NY office.

Equal Opportunity Employer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws. In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).