Patient Accounting Supervisor (HS)

About the role

The supervisor oversees Patient Financial Services Specialist staff handling accounts receivable billing/recovery from third-party payment sources or patient customer service call center operations. The position is located at the Ackerman Road Administrative Offices.

Responsibilities

• Oversee Patient Financial Services Specialist staff (accounts receivable billing/recovery or patient customer service call center).
• Manage department workflow, monitor amount and quality of work, and distribute work accordingly.
• Prioritize and schedule daily work and provide leadership in department operations.
• Ensure team members receive appropriate training.
• Communicate procedural and regulatory changes.
• Perform financial analysis of accounts to ensure goals and priorities are met.
• Support management as required.
• Document employee performance and progress.
• Address and resolve escalated issues with third parties and patients in a timely, customer‑focused manner.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years of relevant experience required.
• 4–8 years of relevant experience preferred.