Patient Accounting Financial Services Mgr

Essential Duties and Responsibilities

• Maintains utmost level of confidentiality
• Adheres to hospital policies and procedures
• Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines
• Maintains composure, effectiveness, and flexibility under pressure
• Implement and promote excellent customer service and responds to all customer inquiries in a timely and professional manner to ensure customer satisfaction
• Completes in-depth management reports including summarization of weekly and monthly performance
• Demonstrated multi-task orientation
• Demonstrated ability to interpret and apply complex governmental regulations in regards to Medicare and Medicaid to the revenue cycle
• Demonstrates a positive attitude and serves others with personal service
• Exceptional communication and interpersonal skills are required to effectively interact with department management, and staff at all levels
• Works closely with the department director to interview, hire, evaluate, and counsel department staff members
• Affirms compliance with DCH and department policies and procedures
• Affirms staff participation in Corporate Integrity Program
• Participate and initiate process improvement resolutions as indicated
• Affirms that all patient access processes are completed in a professional and thorough manner
• Works closely with the Director of Cardiology Clinics to develop, evaluate and implement individual training plans and staff development programs for the department
• Accountable for implementing and monitoring activity related to the financial budget as directed
• Conduct routine checks (audits) on patient accounts to ensure actions are being completed according to policy
• Attends and participates in at least 8 hours of compliance related training annually in addition to the annual hospital wide compliance training
• Participates, supports, and completes all DCH training activities
• Strives to expand working knowledge of assigned job and various other aspects within patient accounting and the revenue cycle and that of the department employees
• Accepts constructive criticism and integrates suggestions in effective ways
• Takes “ownership” of the job and provides useful information to minimize problems and streamline work processes
• Actively searches for solutions to problems and continually brings ideas and recommendations to the department director
• Demonstrate excellent leadership and supervisory skills
• Exercises good judgment and demonstrates a professional approach to dealing with others
• Holds staff accountable for achieving performance measures
• Analytical skill required to address complex issues
• Understanding of proper collection techniques and regulations
• Interpretation of complex managed care contracts is required
• Assists the Department Director in areas as identified by the Director
• Achieves EPIC ADT/Prelude/Benefit proficiency

Qualifications

• Associates Degree (A.A.) from a two-year college with a minimum of three years direct patient access or revenue cycle management experience in a Manager or Assistant Manager position
• Or ten years direct patient access or revenue cycle experience and/or training in a Revenue Cycle leadership position
• Demonstrated knowledge of governmental billing regulations as they pertain to Medicare and Medicaid