Mgr. Patient Accounts-Patient Accounting

About the role

The Patient Accounts Manager is responsible for the management of government and non-government billing, collections, cash processing, and accounts receivable functions, as well as external vendor and managed care contract administration. Manages daily operations to ensure efficient and effective collections that will foster timely and accurate production of bills and collections of patient accounts receivable with minimum effort and expense to the institution. Provides Quality Improvement monitoring to ensure employee compliance with departmental standards and procedures. Identifies problems with processes and seeks to implement solutions.

Responsibilities

• Oversee government and non-government billing, collections, cash processing, and accounts receivable functions
• Administer external vendor and managed care contracts
• Ensure efficient and effective collections to support timely and accurate billing and collections
• Monitor Quality Improvement to ensure compliance with departmental standards and procedures
• Identify process problems and implement solutions

Requirements

• Working knowledge of budgeting, accounting, record keeping, and business writing
• Effective written and verbal communication skills
• Analytical and problem-solving skills
• Proficiency in computer software programs and basic office equipment
• Understanding of and ability to interpret third party payor principles and terms
• Proficiency in determining applicants eligible for Charity Assistance according to Hospital District Charity/Indigent Care guidelines
• Ability to establish and maintain effective working relationships
• Knowledge of general administrative procedures (e.g., personnel, payroll, purchasing)
• Ability to exercise independent judgment in unusual or stressful situations
• Bilingual English/Spanish preferred
• Demonstrated leadership in establishing and achieving goals

Qualifications

• Five years patient accounting management experience required
• Certification as a Certified Patient Account Manager (CPAM) by the American Association of Healthcare Administrative Management or certification as a Certified Financial Healthcare Professional (CFHP) by the Healthcare Financial Management Association, preferred

Education and Training

• Bachelor’s Degree in Business, Finance, or Healthcare required