Patient Accounting Coordinator 1 (Call Center)

About the role

The Revenue Cycle Departments for The Ohio State University Wexner Medical Center are responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Responsibilities

• All aspects of patient billing and collection processing in compliance with departmental policies and procedures
• Payment posting, cash reconciliation, refund/credit processing, insurance follow up, customer service in a call center setting, self-pay collections, or claim submission

Requirements

• High School Diploma or GED
• PC knowledge and interpersonal, verbal, and written communication
• Minimum 1 year experience in a contact center or similar experience in a healthcare environment
• Ability to work across more than 1 service line or 2 or more revenue cycle functions or more than 1 site

Qualifications

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content
• Demonstrated interpersonal, verbal and written communication skills
• Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate
• Works independently and collaboratively with others, and identifies opportunity for new work
• Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy
• Critical thinking/problem solving skills
• Manages tasks, routes appropriately without involvement of supervisor
• Ability to multi-task and independently prioritize tasks
• Experience and knowledge working in an electronic medical record system, with Epic experience preferred