Patient Accounts Coordinator

Major Responsibilities

• Accurately post high volumes of payments, denials, and adjustments from ERAs, paper EOBs, and patient payments.
• Ensure timely and accurate posting of bank lockbox payments, 835 files, credit card and check payments, and Accounting GL transfers.
• Post electronic and manual account adjustments, including reviewing adjustment requests and reports for reconciliation accuracy.
• Apply non-cash vouchers to appropriate patient accounts with precision and timeliness.
• Monitor and resolve unapplied cash daily, ensuring prompt reconciliation and resolution of accounts.
• Reduce undistributed cash from both clearing and patient account perspectives.
• Reconcile posted payments with bank deposits and remittance files to ensure financial accuracy.
• Accurately post all denials and route them to the appropriate departments for follow-up.
• Investigate and resolve payment inquiries from other Revenue Cycle departments.
• Identify trends in payment posting issues and recommend process improvements to reduce recurring errors.
• Research and investigate missing payments to ensure complete and accurate account posting.
• Prepare remittances for application and resolve discrepancies between expected and actual reimbursements.
• Prepare summaries of cash applied for daily cash balancing and ensure batch totals match deposited amounts.
• Forward appropriate documentation to the Reconciliation team for final review.
• Maintain expert-level proficiency in integrated systems and applications.
• Perform administrative tasks such as filing, photocopying, and PDF processing of related documents.
• Apply advanced accounting and accounts receivable (AR) management skills to support financial integrity.

Education

• Associate degree or Equivalent Experience required.
• Preferred: Bachelor's Degree or 5 years of revenue cycle experience.

Experience

• 4 years of Experience in Project Management or Cash Operations related fields required.
• Preferred: Experience in Project Management or Cash Operations related fields.

Knowledge, Skills & Abilities

• Accuracy and attention to detail
• Organizational and time management
• Reading and understanding EOB
• Initiative and Team Collaboration
• Good organizational ability and communication skills
• Basic bookkeeping and strong mathematics aptitude
• Consistently exercise logic and reasoning to assess and resolve problems

Physical Requirements

• Lifting 10 pounds or more for mailing.
• Sitting for extended periods of time.