Patient Account Specialist - Customer Support

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job description. Key info: - Title: Remote Patient Account Specialist (but we do not repeat title as heading) - Location Type: Remote (Must Reside in the United States) - Shifts: 9:30 AM - 6:00 PM EST - About the company: paragraph about Upstream Rehabilitation. - The Role: description. - What You’ll Do: list of duties. - Who You Are: qualifications/requirements. - Nice to Haves: additional preferred qualifications. - Why You’ll Love Working Here: maybe benefits? Actually they list some benefits later. - Benefit Offerings: list. - A Better Place to Build Your Career: more about culture. - Salary Range: $15/hour - $16/hour. - Benefits and eligibility dependent on employment status. - Social media links etc (should be removed as boilerplate? They are not EEO but maybe considered promotional; but we can keep if substantive? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Social media links maybe not required but could be considered navigation? Probably remove them. - EEO statement at end: remove. We need sections: About the role (maybe "About the role" corresponds to company overview? Actually "About the role" maybe the description of role. But we have "The Role:" and "What You’ll Do:" and "Who You Are:" etc. We can map: - About the role: could be the paragraph "We’re looking for a passionate and energetic Patient Account Specialist..." That's description of role. - Responsibilities: the bullet list under "What You’ll Do:". - Requirements: maybe "Who You Are:" (mandatory qualifications). - Qualifications: maybe "Nice to Haves:"? Or we could combine Requirements and Qualifications. But we need to avoid thin sections. Let's think. We have mandatory qualifications: High School diploma or equivalent experience; ability to manage multiple priorities; exceptional communication skills; strong active listening; attention to detail; capacity to multitask; proven ability to identify and resolve problems; self-motivated; quiet workspace HIPAA compliant; proficiency in Microsoft Office Suite. Nice to Haves: high-volume call center experience; medical billing experience; healthcare industry experience. We could have a section "Requirements" for mandatory, and "Preferred Qualifications" for nice to haves. But the instruction only lists specific headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't mention Preferred Qualifications. So we could put nice-to-haves under Qualifications or Skills. Perhaps "Qualifications" for mandatory, "Skills" for nice-to-haves? Or we could combine. We also have schedule: Must be able to work the following shifts: 9:30 AM - 6:00 PM EST. So we can have a Schedule section. Pay: Salary Range: $15/hour - $16/hour. So Pay section. Benefits: Benefit Offerings list. About the role: maybe the company overview paragraph "Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider..." That's about the company, not role. But we could treat that as About the role? Actually "About the role" could be the description of the role (the paragraph after "The Role:"). Let's decide: - About the role: The paragraph after "The Role:" (We’re looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation’s mission, vision and values.) - Responsibilities: The bullet list under "What You’ll Do:". - Requirements: Mandatory qualifications list under "Who You Are:" (the bullet points). Could be formatted as

• . - Qualifications: Nice-to-haves list under "Nice to Haves:". - Skills: maybe we could extract specific skills from requirements? But we already have them. Could leave Skills empty? Better not to create empty section. So maybe we omit Skills if no distinct content. - Benefits: Benefit Offerings list. - Pay: Salary Range. - Schedule: Shift times. We also have location remote (must reside in US). Could be included in About the role or maybe a short paragraph. But we could incorporate location into About the role? Not required. Could add a short

  for location and remote requirement. But we need to preserve all substantive information. So we need to include location requirement. Where to put? Could be part of About the role or a separate short paragraph before sections. Since we cannot add arbitrary headings not in list, we can just include a

  before sections. Similarly, we have "Must be able to work the following shifts: 9:30 AM - 6:00 PM EST" which we put in Schedule. We also have "Location Type: Remote (Must Reside in the United States)". Could be a short paragraph. We also have "Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider..." That's company overview; could be part of About the role? Actually About the role is about the role, not company. But we could treat that as About the role? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role heading and then include the company overview and role description? Might be okay. But we also have a separate "The Role:" paragraph. Could combine. Let's structure:

  Location: Remote (Must reside in the United States).

  About the role

  Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services... (the company overview). We’re looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation’s mission, vision and values.

  Responsibilities

  • Answer inbound patient calls in a high-volume call center environment, providing assistance with billing questions.
  • Escalate unresolved issues to the Accounts Receivable (AR) team.
  • Process payments and set up payment plans.
  • Communicate effectively to resolve billing concerns.
  • Build rapport by being courteous and friendly.
  • Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
  • Refer complex or difficult calls/situations to the team lead or manager.
  • Other duties and projects as assigned.

  Requirements

  • High School diploma or equivalent experience.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism.
  • Exceptional communication skills, including oral, written and presentation abilities.
  • Strong active listening, attention to detail, and capacity to multitask effectively.
  • Proven ability to identify and resolve problems in a timely manner.
  • Self-motivated with the ability to stay on task and participate in routine check-ins.
  • Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
  • Proficiency in Microsoft Office Suite or similar software applications.

  Qualifications

  • High-volume call center experience and/or medical billing experience.
  • Healthcare industry experience.

  Benefits

  • Annual paid Charity Day to give back to a cause meaningful to you
  • 100% employer paid medical health insurance premium option available
  • Dental and Vision insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Supportive team and leadership invested in your success

  Pay

  Salary Range: $15/hour - $16/hour

  Schedule

  Must be able to work the following shifts: 9:30 AM - 6:00 PM EST

  We should also include the note about benefits eligibility dependent on employment status etc. That's substantive but maybe could be included in Benefits section as a note. Could add a

  after list: "Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process." That's substantive. Also there is a line about "A Better Place to Build Your Career ..." which is more about culture; could be included in About the role or maybe omitted as boilerplate? It's somewhat generic but still substantive about opportunities. Might keep as part of About the role. But we must not repeat job title as heading. We didn't. We must not put Job ID/requisition numbers as headings; none present. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We removed EEO at end. Also removed social media links and "Follow @Lifeatupstream..." and "Click Here To Learn Even More About Upstream". Also removed "Better Place to Build Your Career" maybe keep? It's not boilerplate; it's about career development. Could be part of About the role. We also have "Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider..." That's fine. We also have "Our mission is to inspire and empower..." etc. That's part of company overview. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep all details from the posting, except boilerplate. Let's list all substantive pieces from the posting: - Job Title: Remote Patient Account Specialist (not to be repeated as heading) - Location Type: Remote (Must Reside in the United States) - Must be able to work the following shifts: 9:30 AM - 6:00 PM EST - Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. - The Role: We’re looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect Upstream Rehabilitation’s mission, vision and values. - What You’ll Do: - Patient Support: Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions. - Escalate unresolved issues to the Accounts Receivable (AR) team. - Process payments and set up payment plans. - Communicate effectively to resolve billing concerns. - Build rapport by being courteous and friendly. - Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light. - Refer complex or difficult calls/situations to the team lead or manager. - Other duties and projects as assigned. - Who You Are: -