Patient Account Specialist

About the role

Join IVX Health as a Patient Account Specialist (Remote) Monday–Friday | Regular Business Hours

Responsibilities

• Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
• Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
• Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner
• Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows
• Identify and assist patients with copay assistance programs, grants, and financial support resources
• Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines
• Support overall department goals by collaborating with internal teams to enhance the patient financial experience

Requirements

• 2–3 years of clerical or administrative experience in a healthcare setting (strongly preferred)
• High school diploma or equivalent
• Strong understanding of coinsurance, deductibles, and copays
• Familiarity with payer portals such as NaviNet, Availity, and EOBs
• Experience working within HIPAA, Medicare, and insurance compliance frameworks
• Tech-savvy with proficiency in Microsoft Outlook and Office
• Excellent communication skills, a collaborative spirit, and a positive, proactive mindset

Qualifications

• None specified

Skills

• Strong communication skills
• Collaborative spirit
• Positive and proactive mindset

Benefits

• Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services
• Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs
• Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security
• Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses
• 401(k) Retirement Plan – Secure your future with a competitive company match
• Disability Coverage – Voluntary short-term and long-term disability plans to protect your income
• Fertility and Family Support – Resources and benefits designed to support fertility care and family planning
• Life and AD&D Insurance – Financial protection for you and your loved ones
• Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being
• Education Assistance – Tuition reimbursement and certification support to help you grow in your career
• Continuing Education – Access to a CEU library for ongoing professional development
• Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about
• Employee Referral Bonus – Earn rewards for helping us find top talent

Pay

Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case.

Schedule

This full-time role can be performed remotely or in a hybrid model, with a consistent Monday–Friday schedule during standard business hours.