Patient Account Specialist

Primary Tasks/Responsibilities

• Working within the Revenue Cycle Management Team; in work queues for self-pay patients, in the EMR for ERA posting, credits, denials, and/or adjustments and payment entries.
• Working within Excel for bank reconciliation for manual checks and ERA payments.
• Pulling for balancing the Bank Cash Posting Log monthly, pulling remits from payer portals that correlate with payment correspondence.
• Posting routine electronic and manual cash receipts, adjustments, and denials.
• Ensuring reconciliation of all posted data.
• Maintaining end of the month deadlines for cash posting and reconciliation.
• Balancing electronic and manual cash receipts through the generation and analysis of necessary reports.
• Working Self-Pay Queue as assigned – communicating with patients concerning outstanding balance, creating payment plans and collecting debt owed to METRO.
• Resolving and/or identifying outstanding variances, errors, and issues.
• Posting of zero payment EOBs and making necessary contractual or agency adjustments.

Education/Professional

• High School Diploma Required.
• Two years of cash posting, register reports, cashier, accounting clerk or related field, preferred.

Knowledge, Skills and Competencies Required

• Knowledge of EMR systems, preferably with eClinicalWorks helpful.
• Ability to effectively utilize problem-solving and decision-making techniques.
• Ability to make effective judgments and decisions based on objective criteria.
• Attentive to detail and strong organizational skills.
• Ability to tactfully interact with diverse personalities.
• Ability to type and use 10-key calculator function on the computer keyboard.
• High comfort working in a busy environment with changing priorities.
• Good computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with all levels of management.

Requirements

• Must possess and maintain valid Florida driver’s license and proof of insurance.
• Must have reliable and accessible auto vehicle.
• Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.