Patient Account Specialist

About the Role

Iowa Orthopedic Center is actively seeking a Patient Account Specialist. This position is a combination of an Insurance Specialist and Patient Accounts Receivables Representative. As the first point of contact for our finance department for River Hills Surgery Center, this role helps remain financially stable and assists patients in finding ways to ensure timely payment for services. This role is involved in performing various routine collection and clerical functions by working with patients, family members, and visitors to ensure good internal and public relations. This position can work from home after successfully completing the training period. To be successful in this role you must live within 2 hours of the Des Moines Metro area. As a Center of Excellence, every team member at Iowa Ortho—from the surgeons to the administrative staff—strives to provide the highest quality medical care possible. If you enjoy working alongside some of the best medical providers in the state and you place patient care above all else, there may be a place for you at Iowa Ortho.

Responsibilities

• Manage incoming calls regarding patient liability and collection accounts.
• Support the Insurance Verification Specialist with patient pre-collect inquiries.
• Generate patient billing analyses as requested.
• Update patient account demographics as needed.
• Contact patients about delinquent accounts and arrange payment plans.
• Forward delinquent accounts to collections when necessary.
• Monitor and follow up on patient account balances.
• Audit past-due accounts and initiate outreach weekly.
• Post insurance and patient payments in the HST system.
• Maintain accurate records and reconcile collections.
• Escalate problem accounts to the Revenue Cycle Manager.
• Ensure accurate account information and provide patient support.
• Communicate with internal teams, including front desk and scheduling.
• Assist with additional tasks and provide backup for the Insurance Verification Specialist.
• Collaborate with the IOC billing team.
• Maintain regular attendance.

Requirements

• Associates degree in Insurance or Business Administration preferred.
• One year of collections or two years of medical office experience preferred.
• Insurance and HST software experience is a plus.
• Strong attention to detail with the ability to multitask and meet deadlines.
• Proficiency in researching payer information and websites.
• Excellent communication skills.
• Knowledge of state and federal collection laws.
• Ability to work with patients on financial matters and recover unpaid balances.
• Ability to interpret payer remits and balance patient accounts (or willingness to learn).
• Basic computer skills, including Microsoft Office.
• Fluent in English (reading, writing, speaking, and listening).

Benefits

• Competitive pay
• Health insurance
• Dental insurance
• Paid time off
• Paid holidays
• 401(k) with company match
• Profit-sharing
• Employee discounts

Why Choose Iowa Ortho?

• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.