Patient Account Specialist

Responsibilities

• Process patient payments, refunds, and account adjustments.
• Identify and correct medical coding errors, data-entry mistakes, underpayments, and overpayments.
• Aid patients with billing inquiries, insurance questions, and account discrepancies.
• Communicate with patients via phone, email, or written correspondence regarding overdue balances & collections notifications.
• Ensure accurate insurance payments, follow up on denied or incorrect claims, and resolve payer inaccuracies.
• Perform billing and collection duties as needed to support the Accounts Receivable team.
• Utilize Blue E accounts and other payer portals for verification and follow-up.
• Counsel patients on insurance and billing matters, including pre-certification assistance.

Characteristics

• Exceptional verbal and written communication skills.
• Excellent analytical and problem-solving abilities.
• Strong time management and organizational skills.
• Highly detail-oriented.
• Outstanding customer service and patient support skills.

Qualifications

• 1–3 years of medical billing experience preferred.
• Experience working with the public and maintaining composure in fast-paced environments.
• Associate degree in a related field preferred.
• Strong knowledge of insurance and managed care plans.
• Understanding of billing and payment procedures for contractual and non-contractual payers.
• Clear and concise communication skills with a professional demeanor.
• Ability to read, comprehend, and follow written and verbal instructions.
• Ability to learn quickly and adapt to a busy healthcare setting.