Patient Account Representative Business

Job Summary

At Prevea Health, the Patient Account Representative works directly with patients who have outstanding balances for services. This role is responsible for counseling patients on financial options, establishing payment arrangements in accordance with clinic credit and collection policies, and maintaining positive, respectful relationships while supporting the clinic’s revenue cycle. The position requires strong communication skills, empathy, and the ability to navigate sensitive financial conversations professionally.

What You Will Do

• Counsel patients regarding outstanding balances and available financial arrangements, explaining clinic policies and payment options clearly and compassionately to support patient understanding and satisfaction.
• Receives incoming phone calls from patients to set up, document, and manage payment plans in accordance with clinic credit and collection guidelines.
• Work with patients who have outstanding self-pay balances to ensure timely resolution, appropriate follow-up, and accurate account status.
• Communicate effectively with other Business Office departments regarding patient accounts, payment arrangements, and account status to ensure continuity and accuracy.
• Maintain thorough and accurate documentation of patient communications, payment plans, and account activity within the patient accounting system.
• Maintain the ability to work a flexible schedule as needed to meet departmental and patient service needs.
• Perform other related duties as assigned to support Business Office operations.

Education Qualifications

• A High School Diploma and/or GED is required.

Experience Qualifications

• 1-3 years of collection experience is preferred.
• 1-3 years of healthcare and insurance experience is helpful.

Skills and Abilities

• Demonstrated ability to interact with patients in a courteous, respectful, and professional manner, consistently upholding the clinic’s professional image-even in challenging or emotionally charged situations.
• Maintains a positive, calm, and solution-oriented attitude when working with patients.

Benefits

Not specified

Pay

Not specified

Schedule

Unspecified