Patient Account Representative

About the role

Be the welcoming first step in every patient’s care journey. As a Patient Account Representative (Registration/Admitting Clerk), you’ll greet and guide patients and families through the admission process with compassion, clarity, and confidence.

Responsibilities

• Explain hospital regulations and processes, including visiting hours, account payments, and charges
• Escort patients—or arrange escort—to the appropriate department
• Enter and verify admitting/registration information and ensure departments receive accurate patient details
• Maintain required records and documentation with accuracy and confidentiality
• Coincide with other departments to support efficient patient flow and service delivery
• Use strong communication skills to build positive relationships with patients, families, providers, coworkers, and community partners
• Aid visitors with directions and introductions to support a welcoming environment
• Maintain a professional, organized, and clean workspace; replenish supplies as needed
• Participate in staff meetings and assigned trainings; support ongoing professional development
• Complete work assignments on time with the ability to work independently under normal supervision
• Report safety hazards and observe safety precautions; apply common-sense judgment and follow written/oral instructions, including equipment manuals
• Cooperate with other personnel to meet departmental objectives and maintain positive employee and interdepartmental relations

Requirements

• A high school diploma or equivalent
• Previous experience in patient registration, admitting, scheduling, billing, customer service, or a medical office (preferred)
• Knowledge of insurance processes, referrals, and prior authorizations (or willingness to learn quickly)
• Strong attention to detail with the ability to accurately enter, verify, and maintain patient information
• Excellent communication and customer-service skills; able to explain processes clearly and respectfully
• Ability to handle sensitive situations with professionalism, empathy, and discretion
• Comfortable using computers and multiple systems; able to learn registration/EMR and phone systems
• Organized and dependable; able to prioritize tasks, meet deadlines, and complete assignments on time
• Team-oriented with the ability to coordinate effectively across departments to support smooth patient flow
• Commitment to compliance, confidentiality (HIPAA), safety, and infection-control standards

Qualifications

• Physical Conditions: Prolonged periods of sitting at a desk and working on a computer. Occasional after-hours calls may occur. Positions requires light to moderate work with 50 pounds maximum weight to lift and carry. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.