Patient Account Rep

Responsibilities

• Be familiar with CFHC’s program philosophies, goals and objectives.
• Be cognizant of and comply with all CFHC’s policies and procedures, as well as state and federal regulations.
• Be competent in performing the duties of a referral specialist.
• Report as needed to CMO any pertinent information or situations that impact on patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meetings as designated by the CMO or CEO).
• Demonstrate ability to work cooperatively with other members of the clinical team.
• Be supportive of coworkers.
• Carry out any other activities deemed appropriate by the CMO or CEO.
• Carefully complete referrals ordered by CFHC providers in a timely manner.
• Ensure proper paperwork is faxed to the specialist or given to the patient to take to the appointment.
• Notify patient of scheduled referral appointment.
• Document appropriately and thoroughly.
• Track all referrals accordingly to improve the quality and continuity of care provided to patients.
• Initiate reminder calls to patients prior to their scheduled appointment and obtain the referral report from the specialist.
• Notify the ordering provider and/or Referral Specialist Supervisor of any problems in obtaining a patient’s referral.
• Maintain specialty provider list including payor sources they accept.
• Review referral log weekly to ensure completion of all referrals.
• Occasional travel required.

Qualifications

• Minimum of 1-3 years healthcare experience working in a managed care, revenue cycle or billing office setting.
• Knowledge of medical terminology or concepts is a must.
• Proficiency in Microsoft Office applications including Word, Power Point, Excel, and Outlook is a must.
• High school graduate or equivalent required.