Patient Account Rep

About the role

The Patient Access Representative works as a member of a team assigned to perform front desk functions, client registration, and the collection of information necessary to ensure reimbursement for services. Employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Act as a receptionist greeting all clients and visitors.
• Make appointments and reminder calls for multiple providers.
• Maintain the front desk schedules and perform daily preparation activities.
• Collect necessary information (e.g., income verification, voter registration, CurrentCare registration, demographic updates).
• Register new clients, gather necessary paperwork, and electronically open cases at admission.
• Verify benefits with insurance carriers and enter the information into CMHC.
• Obtain and monitor authorizations and reimbursement processes.
• Maintain specific client data electronically (e.g., CurrentCare numbers).
• Record co-pay information and electronically enter cash receipts.
• Participate in the development of procedures to enhance current practices.
• Process reports for specific data.
• Perform light secretarial duties.
• Perform other duties as assigned.

Requirements

• Minimum High School Diploma or equivalent.
• At least one year of experience working with Third Party Payers and/or one year of support experience in a human service office environment.
• Comfortable working in a computer environment.
• Good communication skills (verbal and written), including speech, grammar, spelling, and legibility.
• Moderate mathematical skills to calculate figures and amounts (addition, subtraction, multiplication, division).
• Demonstrated skill in using spreadsheet and word processing software.
• Ability to complete all required training and certifications.
• Maintain effective communication and professional relationships with external contacts.
• Present ideas and information in a timely, concise, and appropriate manner.

Ethics

• Access and use client health information only as necessary for job duties, in accordance with assigned access levels and Gateway Healthcare Inc. policies.
• Comply with agency ethics and codes of conduct in all interactions with clients, co-workers, and the community.
• Adhere to Ethics and Code of Conduct Policies, including educating staff on these policies.
• Demonstrate trustworthiness, respect for confidentiality, and appreciation for others' time and resources.
• Appreciate the sensitive and private nature of client information and refrain from accessing, using, or disclosing it unless necessary for job performance.

Physical/Environmental Demands

• Minimum physical exertion; some light lifting may be involved.
• Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions.

Pay

$18.13–$29.90 per hour.

Schedule

• Monday–Friday, 8:00 AM–4:30 PM.
• 8 hours per day.