Patient Account Registrar - Suburban Campus

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Suburban Community Medical Group is affiliated with Suburban Community Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Responsibilities

• Serve as the first point of phone customer service contact for patients, physicians, clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times utilizing an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines.

Qualifications

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist/Representative preferred; or equivalent experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.
• High School diploma or equivalent.
• Excellent interpersonal, organizational and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required.
• Experience with other types of standard office equipment.
• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred.
• Medical terminology preferred.

Schedule

Full Time, Shift Days