Patient Account Liaison

About the role

Austin Regional Clinic is a large professional medical group with 35+ locations, known for its commitment to employee satisfaction and growth.

Responsibilities

• Answer incoming calls from patients and collect necessary insurance and demographic information to set up patient accounts.
• Collect payment for billing inquiries and assist patients with payment collection.
• Contact patients to obtain appointment information and complete the registration process.
• Research and update insurance and demographic information on existing patients.
• Run registration reports and follow up on incomplete or missing account information.
• Communicate with patients regarding account transactions and eligibility inconsistencies.
• Document productivity statistics and maintain thorough files and resources.
• Utilize Payor website systems and tools to accurately complete the registration process.
• Maintain confidentiality and promote the organization's mission and philosophy.
• Follow company policies, including OSHA, HIPAA, compliance, and the Code of Conduct.
• Work holiday shifts as required by the company.

Qualifications

• High school diploma or GED.
• Experience with admitting/registration, insurance claims, or customer service (preferred).
• One or more years of medical billing customer service experience (preferred).
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job duties.

Benefits

The clinic offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, paid time off, a 401(k) plan, employee assistance program, life insurance, long-term disability, tuition reimbursement, child care assistance, health & fitness programs, sick child care assistance, and more. For more information, visit this link.