Patient Account Liaison I

General Summary

Responsible for the timely and accurate resolution of hospital/physician billing accounts. Responds to customer service inquires (phone, written correspondence) and resolves any issues when appropriate by performing billing, charge revision(debits or credits), corrections, adjustments, payment arrangements, discounts and settlements ensuring a customer satisfactory interaction.

Essential Job Functions

• Acts as a liaison with insurance or billing company or with Lurie Children’s Patient Financial Services to handle and resolve incoming telephone inquiries related to patient accounts, update billing systems with new or corrected information (eg. Demographics or insurance information) received from parents/patients.
• Processes eligibility to resolve self-pay issues.
• Reviews coding and billing questions received from parents / patients and requests rebills, as appropriate, to assist with customer satisfaction.
• Takes actions to respond to Lurie Children’s staff, parent, billing issues and billing company feedback.
• Processes and/or transfer refund requests for parents.
• Processes and prints itemize bills.
• Prints and mails all collection letters.
• Initiates written and/or verbal inquiries with third party payers, patients and guarantors to secure payments of the balances due.
• Completes account documentation to provide a clear audit trail to support all collection activity.
• Exhausts all available resources in an effort to expedite the payment of account balances.
• Analyzes account detail and utilizes available resources (contract information) to ensure that proper reimbursement from third party payers has been calculated, received and/or is still due.
• Verifies that adjustments have been applied and the balance due is correct.
• Communicate with PFS/LCPC Account Service Representatives in order to resolve accounts. Documents actions taken and account statuses in the appropriate billing system so that all staff working an account are aware of the information.
• Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.

Knowledge, Skills And Abilities

• Minimum two years of college with some background in healthcare or business-related courses preferred.
• Excellent customer service skills.
• Experience using and knowledge of Microsoft Office is mandatory.

Education

• High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Voluntary Benefits
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Equal Employment Opportunity

Lurie Children’s is an equal employment opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.