Patient Account Customer Service Representative

About the role

Responsible for providing exceptional customer service to patients regarding their accounts. This includes handling inquiries, resolving issues, and ensuring patient satisfaction.

Responsibilities

• Handle patient account inquiries via phone and email
• Resolve billing disputes and provide accurate information
• Follow up with patients to ensure satisfaction and address concerns
• Adhere to HIPAA guidelines and maintain confidentiality

Requirements

• Bachelor’s degree in healthcare, business, or related field
• Minimum 2 years of customer service experience
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of healthcare terminology and processes

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail

Benefits

• Flexible scheduling options
• Comprehensive health insurance coverage
• Professional development opportunities

Pay

• $20-$25 per hour

Schedule

• Variable hours to accommodate patient needs

Benefits

• Health insurance
• Retirement plan
• Employee assistance program

Not specified