Patient Account Biller

About the role

The Los Angeles LGBT Center’s mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society. As the nation’s largest and most experienced provider of LGBTQ medical and mental health services, the Health Services department helps LGBTQ people lead healthier, happier lives by keeping their minds and body well; services are free or low cost, and the center is one of the few Federally Qualified Health Centers with LGBTQ‑specialized primary care providers and a research team advancing community care. Under the direction of the Billing Manager, the Patient Account Biller provides administrative and clerical support to the Billing Team. This is a 100% full‑time, non‑exempt, union position with a 90‑day probation period.

Responsibilities

• Charge entry, coding, and cash reconciliation.
• Payment entry including processing refunds on paper and/or electronically.
• Generating, reviewing, and transmitting patient’s statements and notices on paper and/or electronically.
• Monitor patient accounts for appropriate insurance assignments.
• Claim follow up and denial management.
• Respond to client questions and complaints regarding billing issues and document the outcome in AllScriptsPM.
• Attend Center, Health Services and Health Information Services meetings as required.
• Other duties as assigned.

Requirements

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
• Working knowledge of current CPT and ICD10 codes.
• Knowledge of medical terminology.
• Knowledge of reimbursement and denial codes.
• Bilingual skills, a plus (English/Spanish fluency preferred).
• Excellent verbal and written communication skills, including strong organizational skills, strong problem‑solving skills, and attention to detail.
• Computer skills, including a working knowledge of Excel.
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio‑economic backgrounds, religions, ages, English‑speaking abilities, immigration status, and physical abilities in a multicultural environment.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Long‑Term Disability
• Employee Assistance Program
• 403(b) Retirement Plan

Schedule

Monday‑Friday 8:00am‑5:00pm

Pay

Shift differential premium: $1.75 per hour for hours worked between 6pm‑6am