Patient Account Associate

Total Rewards: OSF HealthCare offers a comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings focused on the whole person and their current stage of life and career.

Pay

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills, and internal equity.

Schedule

This is an hourly position.

Overview

Internal OSF only position. The Patient Accounts Associate is responsible for billing, payment posting, or collection of accounts receivable for professional and/or hospital claims within the Revenue Cycle. This role requires a basic understanding of the Revenue Cycle and the importance of evaluating and securing all appropriate financial resources for patients to maximize reimbursement to the health system.

Responsibilities

• Perform billing, payment posting, or collection of accounts receivable for professional and/or hospital claims.
• Apply basic knowledge of healthcare revenue cycle functions and general office procedures.
• Communicate clearly and concisely, both verbally and in writing, with peers, supervisors, payors, physicians, patients, and other departments.

Requirements

• High School Diploma or GED.
• Minimum of one year of revenue cycle experience, including billing, claim follow-up, registration, payment posting, or patient financial services.
• Completion of all revenue cycle training within 12 months of hire.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft software and strong computer skills.
• Strong analytical and problem-solving skills, with attention to detail.

Preferred Qualifications

• Three years of experience in a healthcare revenue cycle setting.
• Experience with professional and/or hospital billing, including working with insurance companies, third-party administrators, and collections, with a heavy emphasis on customer phone contact.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.