Patient Access Training Specialist - Guest Registration

About the role

The Guest Registration department at Hawai'i Pacific Health facilitates efficient and helpful registration service for patients. This includes obtaining patient personal, financial and insurance information, coordinating bed assignments, and completing preliminary authorization and verification.

Responsibilities

• Provide educational support to the Guest Registration department to enhance their administrative and fiscal management excellence.
• Train entry-level staff on programs associated with Revenue Cycle related front-end functions such as scheduling, registration, charge capture, and payment posting.
• Ensure adherence to process, policies, procedures, and systems (such as EPIC).

Requirements

• Achieved Associate Degree in Business Administration/Business systems, Instructional/Curriculum Design, Management, or related field.
• At least two (2) years of experience in patient access, clinic administration, revenue cycle, or training.
• Previous experience and knowledge in needs analysis, instructional design, and development, as well as adult learning principles.

Qualifications

• Knowledge of EPIC Enterprise Suite system applications, including Cadence, Prelude, and Resolute.
• Understanding of patient accounting processes: registration, charge capture, billing, collections, etc.

Skills

• Detail-oriented.
• Excellent communication skills.

Benefits

Hawai'i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rates of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

Pay

$33.02 - $41.28 USD per hour

Schedule

Day - 8 Hours

Work Type

Full Time Regular FTE: 1.000000

Bargaining Unit

Non-Bargaining

Exempt Status

No

Req ID

32771

Pay Range

$33.02 - $41.28 USD per hour

Category

Administrative

Minimum Qualifications

• Achieved Associate Degree in Business Administration/Business systems, Instructional/Curriculum Design, Management, or related field.
• At least two (2) years of experience in patient access, clinic administration, revenue cycle, or training.
• Previous experience and knowledge in needs analysis, instructional design, and development, as well as adult learning principles.

Preferred Qualifications

• Health Care Financial Management Association CMPA certification.
• Instructional Design certification.

EEO/AA/Disabled/Vets

Hawai'i Pacific Health is committed to providing equal employment opportunities and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.