Patient Access Registration Specialist
About the role
Join our team as a Registration Specialist at Gundersen Health System, where your customer service skills will create a positive first impression for our patients. In this vital role, you will provide essential phone support to both internal and external customers, assisting with the registration of new patients and facilitating virtual visits. You will ensure accurate registration, secure demographic information, and communicate patient liability prior to services, enabling timely claims processing. Additionally, you will manage various registration and billing work queues to identify and rectify any discrepancies. Join us in this exciting opportunity to make a positive impact on the lives of others while enjoying a fulfilling and dynamic work environment!
Responsibilities
- Provide essential phone support to internal and external customers
- Assist with registration of new patients
- Facilitate virtual visits
- Ensure accurate registration and secure demographic information
- Communicate patient liability prior to services
- Manage registration and billing work queues to identify and rectify discrepancies
Requirements
- High school diploma or equivalency
- 1 year experience in an office setting requiring customer service responsibilities
- Telephone and computer competency
Skills
- Excellent customer service and phone skills
- Insurance background is a plus
Benefits
- Career development support with access to Career Development Center and Tuition Investment Program
- Top-rated retirement plan and healthcare benefits
- Departmental leadership that supports you
- Work/Life balance
Pay
Starting pay of $17.93/hour, with additional increases for experience.
Schedule
40 hours per week, full-time (1.0 FTE), Monday–Friday 6:30 am–5:00 pm (no weekends or major holidays). Remote eligible after completion of training. Based in Onalaska.