Patient Access Trainee Program
About the Program
This program is designed to prepare you for a customer service support role, working directly with patients in hospitals and clinical offices.
Comprehensive Training
- On-the-job training
- Observations
- Virtual instruction
Earn While You Learn
Paid training opportunity to earn $16/hour, 40 hours/week.
Mentorship
Support is provided to promote successful program completion, and a Coach will work with trainees 90 days post-program to support a transition to full-time employment.
Program Support
We aim to remove barriers to full participation in the training program.
Placement Locations
- Boston Children’s Hospital Longwood Medical Area in Boston
- Satellite locations
Ongoing Enrollment
Training start dates available monthly in 2026.
Veteran & Career Transition Friendly
- The Patient Access Trainee Program is well-suited for individuals with backgrounds in healthcare administration, customer service, or patient services.
- Veterans and service members will find their skills highly transferable.
- Relevant military occupational specialties include:
- Army MOS 70A – Health Care Administrator
- Air Force AFSC 4A0X1 – Health Services Management
- Navy Hospital Corpsman (administrative track)
Role Alignment
The role aligns with the civilian ONET code 29-2099.08 – Patient Representatives*, which covers professionals who assist patients in navigating healthcare systems, scheduling, and customer service.
Benefits
- Flexible schedules
- Affordable health, vision and dental insurance
- Child care and student loan subsidies
- Generous levels of time off
- 403(b) Retirement Savings plan
- Pension
- Tuition and certain License and Certification Reimbursement
- Cell phone plan discounts
- Discounted rates on T-passes
Pay
The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.