Access Equipment Service Trainee

About JLG, An Oshkosh Company

JLG began in 1969, when our founder, John L. Grove, set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Role of the Service Trainee Program

The role of the Service Trainee Program serves as the starting point for a rewarding career within the Oshkosh Field Service team. This position has a long and distinguished history within the organization, with many senior leaders having launched their careers through the Trainee Program. The primary objective of the role is to equip candidates with the skills, knowledge, and professional relationships necessary to become strong advocates for our customers. The successful candidate will participate in a rotational program across multiple departments, including Inside Sales, Field Aftermarket and Whole Goods Sales, Marketing, Finance, Purchasing, and Manufacturing. This role also includes travel opportunities (50%) to visit customers and build lasting relationships.

YOUR IMPACT

• Develop a comprehensive understanding of all areas within the Oshkosh Service team through a structured rotational program.
• Support inside service operations and assist with field customer calls.
• Serve as an interdepartmental liaison, coordinating key company activities on behalf of the Service team.
• Collaborate with Service team members to align with customer needs, regional trends, and business priorities.
• Partner with Service Representatives to enter customer information and document service cases accurately.
• Analyze regional service trends and provide insights to support business improvements.
• Perform administrative tasks and other assignments as needed.

ROTATION AREAS

• Internal Service
• ACD/Customer Advocate Group
• Warranty
• Training
• Manufacturing
• Engineering
• Product Management
• Field Travel

Minimum Qualifications

• A high school diploma.
• One or more years of work experience.

Standout Qualifications

• Experience within the manufacturing industry.
• Ability to work independently as well as collaboratively within a team-oriented environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, SharePoint, and other web-based software tools.
• Strong customer focus with the ability to apply a consultative approach.
• Ability to thrive in a fast-paced environment with evolving priorities and requirements.

WORKING CONDITIONS

• The role combines office-based administrative duties with physical activity in field or production environments.
• In the office setting, tasks may require extended computer use, sitting, and attending meetings.
• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Pay Range

$51,400.00 - $79,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions.