Patient Access Technical Specialist

Primary Responsibilities

• Provides expertise for the implementation, optimization, maintenance and monitoring of Revenue Cycle operational processes.
• Collaborates in system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Informs staff of system enhancements, documents trends and reports operational issues.
• Communicates with registration, scheduling, patient care staff and providers.
• Makes regular appearances with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.

Qualifications

• Models and trains exceptional customer service to ensure goals and quality standards are met.
• Trains new hires and existing staff on changes to processes and upgrades related to Epic and frontline workflows.
• Collaborates with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
• Performs functional assessments and time studies of work processes.
• Provides business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Able to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Education and Experience

• Bachelor's degree or equivalent combination of experience and education.
• One year experience.

Work Shift

• Day Shift (United States of America).

Department

• 7766840164 CO Dane Frontline Operations.

Scheduled Weekly Hours

• 40.

Benefits

• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: instant access to earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.

Employment Type

• Employee.

Job Type

• Regular.

Company

• SSM Health.

Equal Opportunity Employer

• SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.