Patient Access Specialist

Job Summary

Under the direct supervision of the Registration Supervisor, the Patient Access Specialist ensures that the patient information is collected, informs patients or representatives about network policies and procedures, and enters accurate, appropriate, and required information into the computer database.

Essential Functions

• Interviews patients or their representative to obtain personal information and/or verify information already on file, including emergency contact numbers and insurance information.
• Obtains signatures from all incoming patients on Conditions of Access and Privacy forms.
• Provides information to the patient/representative about billing, complaint process, patient rights and HIPAA.
• Distributes network specific literature appropriately.
• Collects payments, records payments, and forwards payments to Fiscal Services appropriately and by the next business day.
• Knows network financial policies, familiar with services that are available, and refers patients to financial counselor when appropriate.
• Communicates appropriately and clearly to supervisor, coworkers, and patients.

Minimum Job Requirements

• High school graduate or equivalent.
• One year in office setting preferred.
• Experience with medical terminology and insurance preferred.
• Ability to communicate in English; both verbally and in writing.
• Additional languages preferred.
• Experience in a setting that required excellent customer service preferred.

Physical Requirements

• On-the-job time spent: None of the time: Taste or Smell, Push/Pull, Stoop/Kneel/Crouch or Crawl, Reach w/hands & arms.
• From 1/3 to 1/2 of the time: Sit, stand, Walk.
• Up to 2/3 of the time and more: Talk or Hear, Use Hands.

Work Environment

• Exposure to: None of the time: Extreme heat/cold; Wet/humid; near moving mechanical parts; fumes/airborne particles; work with explosives; vibration; outdoor weather; risk of electrical shock; risk of radiation; toxic/caustic chemicals.
• Environmental conditions: Quiet to moderate noise.
• Hearing requirements: Ability to hear and instructions.

Additional Compensation

• Licensed Positions: NOC Shift (7:00 PM–7:00 AM): +$3.50/hour. | Weekend Shift (12:00 AM Saturday–11:59 PM Sunday): +$3.00/hour.
• Non-Licensed Positions: NOC Shift (7:00 PM–7:00 AM): +$3.00/hour. | Weekend Shift (12:00 AM Saturday–11:59 PM Sunday): +$2.00/hour.