Patient Access Team Lead - Charleston
Job Duties and Responsibilities
Works to aid in daily issues associated with the functions of the department schedule, the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on the job training of all new hires and registration staff that are not meeting performance standards.
Performs patient access functions for hospital by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.
Collections patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization. Patient privacy.
Prints registration documents and distributes as required per hospital policy. Assists patients, their families, and visitors with questions and directions.
Collects payments on patient accounts. Contacts insurance companies and /or physician offices for certification and/or authorization of inpatient or observation admissions.
Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees.
Additional Job Description
Required Minimum Training and Education: Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling; or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling) required
Experience with Windows, Excel, Access and Intranet/Internet navigation tools as well as system contact required. Experience with, or knowledge of Medical Terminology a plus.
Physical Requirements
Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.