Patient Access Team Lead

Job Summary and Qualifications

As a Patient Access Team Lead, you will be responsible for:

• Providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager.
• Assisting staff level employees as necessary to ensure compliance with department policies and procedures.
• Aiding leadership with staffing, report reconciliation, and QA process.
• Staffing and ordering supplies according to budget guidelines and department needs.
• Creating staff schedules and ensuring adequate coverage.
• Modeling AIDET guidelines in all interactions with the patient and ensuring staff adhere to patient experience expectations.
• Promoting and demonstrating excellent customer service.
• Maintaining QA statistics (including patient wait times, etc.) and reporting results to Supervisor or Manager.
• Oversight of the daily activities of the registration area to ensure department standards are met.
• Assisting Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
• Relieving staff members during employee sick/vacation time.
• Securing all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients.
• Working closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach.
• Assisting in resolving patient concerns.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Benefits

HCA HealthONE Rose offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.

Note

The typical candidate is hired below midpoint of the wage range. Factors that may be used to determine your actual salary may include your specific skills, years of experience, and comparison to other employees in this role.