Patient Access Specialist - Nampa McClure

General Responsibilities

• Greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner.
• Scheduling and registering patients, including the accurate collection of required data.
• Determining eligibility for services and counseling patients regarding payment policies.
• Monitoring and collecting monies due.
• Managing the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.
• Engaging with clients involved in the criminal justice system.

Minimum Qualifications

• Ability to provide strong customer service to a complex patient population.
• Good verbal and written communication skills.
• Basic bookkeeping skills - cash handling, posting charges, and deposits.
• Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanner, calculator, and multi-line telephone.
• Must be a self-starter and able to work with minimal supervision.

Preferred Qualifications

• Experience as a receptionist in a medical, dental, or social services setting.
• Strong bookkeeping or accounting skills.
• Strong working knowledge of Microsoft Word and Excel.
• Experience working with individuals in the criminal justice system for serious offenses and/or individuals seeking help, rehabilitation services or treatment.