Patient Access Support Specialist - Nampa PRC

General Responsibilities

• Provides general customer service and assists/resolves both inbound patient calls and inquiries.
• Affords customer support to visitors during patient visits, maintaining a professional, courteous, and efficient demeanor.
• Schedules and registers patients, accurately collecting required data.
• Determines eligibility for services and counsels patients regarding payment policies, collecting monies due as necessary.

Minimum Qualifications

• Proven record of customer service excellence, including good verbal and written communication skills.
• Ability to navigate multiple computer software programs such as HER, Microsoft Office products, scanner, calculator, and multi-line telephone.
• Strong working knowledge of Microsoft Office systems, including Outlook, Word, and Excel.
• Strong ability to work under pressure, prioritize tasks, multitask, and escalate competing duties.
• Sensitivity to unique or specialized patient populations.

Preferred Qualifications

• Previous customer service experience.
• Previous experience in a Healthcare or social services setting.
• Previous experience with both billing and EHR systems.
• Bilingual abilities (English/Spanish).
• Previous experience working with at-risk populations.