Patient Access Specialist- Mountain Home Flex - 157656

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke’s Elmore Hospital. This important role supports exceptional interactions to ensure professional, timely, and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

Schedule

• Primary shift: Friday 3:30–9:00 PM
• Must be flexible to cover other shifts during evenings, weekends, graveyards, and holidays
• Flex employees work 8–32 hours per pay period (every two weeks); schedules are made in advance based on employee availability and department needs
• Full-time training required for the first 4–6 weeks; afterward, hours can vary from 8–40 per week
• Schedules are provided at least one pay period in advance; this is not an “on-call” scenario
• Flex positions are not benefits-eligible

Responsibilities

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools, and resources to support departmental workflows
• Other duties as assigned

Requirements

• High School Diploma or Equivalent

Benefits

At St. Luke’s, we offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we provide:

• Medical, dental, and vision coverage
• On-site massages
• On-site counseling via our Employee Assistance Program
• Access to the Personify Health Wellness tool
• Formal training and career development offerings