Patient Access Specialist - Medical

Job Summary

The Patient Access Specialist-Medical acts as the first point of contact with Community Health Center. The Specialist answers telephones in a centralized call center environment and performs a variety of clerical, reception and administrative tasks: transcribes messages, schedules appointments, pre-registers patients, and verifies insurance coverage. The Specialist may also document compliments, complaints and update patient demographics as needed.

Benefits

• Competitive wages
• Comprehensive benefits package including health insurance (medical/dental/vision)
• Up to 120 hours of vacation time pro-rated by FTE every 12 months
• Paid sick leave
• 10-paid holidays
• 403(b) Safe Harbor retirement plan with employer match
• Disability and life insurance
• Additional $0.75/hour for proficiency in a second language

Qualifications

• Reads, speaks, understands and writes proficiently in English
• Knowledge of medical terminology
• Works independently and is self-directed
• Works effectively in a team environment
• Solves problems with creativity and ingenuity
• Organizes, prioritizes, and coordinates multiple activities and tasks
• Produces work in high quantity and quality
• Remains calm and effective in high pressure and emergency situations
• Uses multi-line telephones and other office machines
• Proficient in the use of Microsoft Office applications: Word, Excel and Outlook

Preferred Qualifications

• Bilingual skills
• Knowledge of dental terminology

Education

• High school graduate or equivalent
• Graduate of an accredited Office Skills Certification Program or related field
• Graduate of an accredited Medical Administrative Assistant Certification program or related field

Experience

• Customer service related experience working with the general public
• Clerical reception, medical assisting, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization (1 year)
• Call Center experience (1 year)
• Experience in a multiple provider medical practice
• Digital imaging familiarity
• Healthcare information systems, such as electronic health record and practice management systems experience
• Experience working with low income, multi-ethnic populations

Job Specific Functions/Performance

• Pre-registers patients in a computerized practice management system
• Schedules patients in a computerized practice management system
• Maintains appointment schedule and follows office scheduling policies
• Helps contact and reschedule patients when providers’ schedules change
• Directs phone calls to proper destination or takes messages within the electronic health record
• Aids in insurance eligibility verification and advises non-insured patients on enrollment and sliding fee discount
• Aids in billing questions
• Aids in confirming appointments
• Orders interpreter services and interfaces with other outside organizations regarding patient services
• Documents compliments and complaints accurately
• Logs into and out of the telephone system daily as scheduled
• Mets the established Call Center daily and monthly goals for call standards (statistics)
• Mets the customer service call quality standards
• Updates patient demographics as needed
• Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care