Patient access specialist

About the role

We are seeking a Patient Registration / Front Desk Coordinator to support an outpatient orthopedic practice. This is a patient-facing role focused on patient registration, check-in/check-out, insurance verification, payment collection, and overall front desk support.

Responsibilities

• Greet patients and visitors and provide professional, courteous front desk support.
• Register and pre-register patients for appointments and services.
• Complete patient check-in and check-out functions.
• Obtain and accurately enter patient demographic and insurance information.
• Review and update demographic and insurance information as needed.
• Verify insurance information and identify registration or coverage issues requiring escalation.
• Obtain required patient signatures and documentation during registration and arrival.
• Collect copayments, patient responsibility, and other applicable payments.
• Process, balance, and accurately post patient payments.
• Support appointment scheduling and related front desk coordination.
• Assist with referral-related administrative activities as needed.
• Maintain accurate patient notes and documentation in the electronic health record.
• Perform administrative tasks including electronic filing, faxing, scanning, copying, and data entry.
• Coordinate with clinical and administrative team members to support efficient patient flow.
• Maintain patient confidentiality and follow applicable policies and procedures.
• Manage multiple competing priorities while maintaining accuracy and a high level of customer service.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 1 year of experience working in a healthcare environment.
• Minimum 1 year of experience in patient registration and/or insurance eligibility and benefits.
• Experience with patient check-in/check-out, demographic updates, insurance verification, payment collection, and related patient access functions.
• Previous experience working directly with patients in a customer service-focused environment.
• Comfortable learning and navigating electronic health record and practice management systems.
• Ability to accurately enter and update demographic, insurance, and patient information.
• eClinicalWorks experience preferred but not required; training will be provided.
• Strong customer service and patient service skills.
• Ability to learn new systems and technology quickly.
• Strong multitasking skills and ability to work efficiently in a fast-paced environment.
• Ability to work with minimal supervision while maintaining accuracy.
• Some knowledge or training related to government payer rules and regulations.
• Some knowledge or training regarding third-party liability, Workers' Compensation, and other payment sources and liabilities.
• Strong attention to detail when handling patient, demographic, insurance, registration, and payment information.
• Professional and courteous communication with patients, visitors, providers, and team members.