Patient Access Specialist

About the role

We are seeking dedicated and organized individuals to join our team as Patient Access Specialists. This role involves providing comprehensive clerical and administrative support, including processing and distributing medical records, EOBs, UB-92 forms, and itemized statements. The position is based in Lebanon, NH, with additional openings in Windsor, VT. This is a Contract to Hire position.

Responsibilities

• Fulfill requests for medical records, EOBs, and itemized statements.
• Deliver documentation to designated internal and external business unit contacts.
• Perform general office duties such as sorting correspondence, filing, photocopying, scanning, and indexing documents.
• Handle mail printing, tracking, and distribution.
• Manage mail handling and receive claims from multiple sources.
• Work on online files in lock box and manage work cues.
• Handle requests related to hospital billing and professional fees.

Requirements

• Patient access and medical customer service experience.
• Familiarity with medical terminology.
• Ability to handle a fast-paced environment.
• Capability to learn and adapt in stressful settings.
• Prior experience working with EPIC is preferred.
• Previous office administration experience.
• Strong customer service skills.
• Ability to research and work independently.
• Proficiency in MS Word, Excel, and Outlook.
• Strong interpersonal, verbal, and written communication skills.
• Excellent listening skills and organizational abilities.
• Strong prioritization and multitasking capabilities.
• Accurate data entry skills and 10-key proficiency by touch.

Qualifications

• High school diploma.
• Knowledge of healthcare terminology.
• Demonstrated ability to learn new tasks quickly.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule

This is a full-time, Monday‑Friday shift, with start times ranging from 6:30‑7:30 AM.