Patient Access Specialist | Liberty Plaza Clinic

Current Monument Health employees: apply via the internal career site in Workday.

About the role

As a Patient Access Specialist I at Monument Health, you will begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate, patient-focused care. This role is the first point of contact for patients entering the facility or department, serving as a trusted resource to provide service excellence to patients, families, physicians, clinicians, and internal departments.

Monument Health’s vision is to be one team, to listen, to be inclusive, and to show we care—doing the right thing every time.

Responsibilities

• Accurately collect demographics, confirm patient identity, guarantor assignment, and coverage information from patients or informants, including obtaining necessary documents for check-in or admission.
• Assist in achieving strategic objectives by following Revenue Cycle guidelines, including participating in quality assurance and improvement activities.
• Demonstrate knowledge of payer information and benefits, including Medicare, Medicaid, commercial payers, and third-party liability payers.
• Perform point-of-service collections, including prepayments, outstanding balances, co-payments, and co-insurance; daily reconciliation of cash drawer.
• Provide patients with basic account reconciliation and cost estimates for scheduled services; escalate financial clearance needs as appropriate.
• Review and understand authorization and referral records to confirm financial clearance.
• Educate patients and maintain regulatory compliance by distributing and obtaining required forms and signatures (e.g., consents for treatment, financial agreements, ABN/waivers).
• Perform business office duties, including handling incoming phone calls, messages, in-basket messaging, patient communications, scanning/faxes, taxi vouchers, mail distribution, and lost-and-found items.
• Provide service excellence, including way-finding and reception, while addressing both emotional and physical patient needs.
• Obtain referrals and order transcription, as applicable to the service area.
• Perform patient scheduling and check-out, including pre-arrival management, waitlist and recall list management.
• Maintain registration-related work queues, resolving errors and demonstrating working knowledge of the electronic medical record (e.g., advanced directives, release of information, patient portal proxy forms).
• Address account inquiries, resolving or escalating as appropriate.
• May perform patient movement activities in the electronic medical record and arrange patient transportation or other enabling services.
• Assist the clinical care team as needed, including providing transport under clinical team direction.
• Attend all mandatory education, compliance, and safety program sessions.
• Comply with all current and future policies and procedures; report directly to the supervisor.
• All other duties as assigned.

Requirements

• High School Diploma or GED equivalent (preferred).
• 1+ years of customer service, patient relations, or medical patient accounts/financial services experience (preferred).
• Ability to work assigned schedules and hours as determined by the department.
• Medium work: exerting up to 10 pounds of force constantly, up to 25 pounds frequently, and up to 50 pounds occasionally.
• Possible exposure to blood, bodily fluids, or tissues.

Schedule

• Self-scheduling model using a rotational sign-up process.
• Standard weekly schedule: three 12-hour shifts and one 4-hour shift.
• Four weekend shifts per month, two on-call shifts per month, and every other holiday.

Pay

Starting pay rate range: $17.27 - $19.85 per hour, determined by the knowledge, skills, and experience of the applicant.

Excellent pay differentials on qualifying positions.

Benefits

• Supportive work culture.
• Medical, vision, and dental coverage.
• Retirement plans, Health Savings Account, and Flexible Spending Account.
• Instant pay available for qualifying positions.
• Paid Time Off accrual bank.
• Opportunities for growth and advancement.
• Tuition assistance/reimbursement.
• Flexible scheduling.