Patient Access Specialist II - Emergency Services

Qualifications

• Necessary Qualifications: High School diploma or GED. Two (2) years of experience working in a fast-paced office environment with experience working with Stockell or similar patient financial services software.
• Certification: Must have and maintain current BLS certification by the American Heart Association (AHA).
• Other Skills And Abilities: Excellent customer service skills, personal and telephone communication skills, manages multiple priorities and deadlines, proficient knowledge and ability to use computer software, demonstrates through work history the ability to complete special projects, meets departmental deadlines, analyzes, researches, and troubleshoots, demonstrates the ability to solve problems following chain of command, experience with special projects to meet department demands, works independently, possesses and employs an ability to communicate with patients and families during time of emotional and physical stress, responds positively to supervision to enhance and improve work performance outcomes, completes Patient Sitter Competency Training (upon hire).

Responsibilities

• Responsible for assisting nursing staff to create, maintain and provide a safe environment.
• Reviews, updates and maintains all patient data in multiple patient accounting, registration and scheduling systems by initiating the completion of forms required for billing and admissions.
• Interviews patients to obtain pertinent registration information, assures document scanning, retrieving and editing, and patient identification to determine patient’s insurance coverage, limitations and communicates to patient any co-pays or deductibles for collection.
• Identifies patient’s potential financial liability for a specific service and identified patients at risk for inability to meet financial liability; Makes referral to an appropriate agency or department. Provides an overview of options available to patients/families by assessing patient understanding of registration process to determine appropriate response to patient’s questions and applications and communicates appropriate information needed to complete patient’s eligibility process.
• Aids patients in completing and updating forms required for medical records, third party insurer and the facility.
• When assigned, performs all activities of an admitting office (i.e. admitting, discharge, transfer, pre-admissions, pre-verification, etc.) for all patient types; responsible for Admissions Discharge Transfer (ADT) data integrity for admissions, referrals, including Emergency Department (ED) admission to the units (i.e. Intensive Care Unit, Pediatric Care Unit, Adult Care Unit and Obstetrics), and notifies all appropriate department of transfer arrangements.
• Collaborates with various departments to expedite patient services and improve patient satisfaction.
• Serves patients and visitors by welcoming and greeting them in person and or telephone; answering or referring inquiries; directing patients, visitors.
• Intakes and coordinates motor vehicle accidents/worker’s compensation claims visits that are encountered during shift to appropriate personnel.
• Follows all guidelines in regards to patient identification and income screening for the non-eligible Medicaid patients according to provided technical training information.
• Works with software systems for clinical, medical, dental, pharmacy and other healthcare office systems.
• Assures required requisitions for various departments are completed and routed as appropriate. Insures unit is stocked with appropriate forms and supplies.
• Retrieves and prints laboratory reports, health summaries, medication lists and other patient records as indicated.
• Responsible for electronic health records data entry pertinent to patient service role.
• Maintains patient privacy according to the Health Insurance Portability and Accountability Act (HIPAA).
• Ensures proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
• Completes task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
• Performs other duties as assigned.