Patient Access Specialist - Emergency Department
About the role
At UVA Health, Patient Access Specialist team members shape the patient experience in the moments that matter most: when a patient arrives to the Emergency Department for care. In today’s healthcare environment, patient registration is clinical in its own way: it requires precision, empathy, and calm execution under pressure. If you take pride in getting the details right, supporting care teams, and making every interaction feel human, this role stands out.
Responsibilities
- Provide exceptional customer service across in-person and telephone interactions, setting the tone for each visit.
- Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
- Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
- Complete visit documentation activities accurately and within expected timeframes.
- Provide patients with paper and electronic tools required by clinical teams to help the visit run smoothly.
Requirements
- Education: High School Graduate or Equivalent.
- Experience: None.
- Licensure: None.
Physical Demands
Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; attention to detail and ability to write legibly; ability to lift/push/pull 20–50 lbs.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Savings Plans and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
Pay
The pay range for this role is $17.50 – $30.14 hourly. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education.