Patient Access Specialist

Institution: University of Arkansas for Medical Sciences (UAMS)

About the role

The Patient Access Specialist plays a critical frontline role in supporting organizational excellence in patient experience, operational efficiency, and revenue cycle performance. This position is primarily responsible for executing high-volume, detail-oriented pre-service activities to ensure all scheduled appointments are accurately prepared within the electronic health record (EHR) and aligned with payer and provider requirements.

This position will float to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics, and Cancer Institute. Final clinic assignments will be determined by the department manager based on operational needs and position availability.

Responsibilities

• Analyze and reconcile the Daily Appointment Report (DAR) daily to ensure all scheduled appointments are accurately reflected in the EHR, including verifying appointment types, provider assignments, time slots, and location details, as well as confirming that all necessary pre-visit activities are completed.
• Perform pre-service activities such as insurance verification, referral authorization, documentation upload, and pre-registration.
• Serve as the subject-matter expert on Government Payors, validating pre-appointment requirements to ensure seamless patient access, reduce claim denials, and support revenue cycle integrity (e.g., accurate referrals, primary care provider assignments, and established care).
• Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections, to facilitate clean claim submission and support efficient revenue cycle operations.
• Provide operational support by ensuring desk coverage as needed and serving as a subject-matter expert.
• Other duties as assigned.

Requirements

• High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling OR Associate degree plus 2 years of experience in the same fields.

Qualifications

• Preferred: Bachelor’s Degree
• Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment
• CHAA certification

Benefits

Available for benefits-eligible positions only:

• Health: Medical, Dental, and Vision plans for staff and family
• Holiday, Vacation, and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Pay

$18.99 per hour