Patient Access Specialist I

What You Will Be Doing

• Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system
• Complete core patient access tasks in a designated functional area while meeting productivity and quality standards
• Interview patients and/or their representatives to gather and accurately enter demographic information
• Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans
• Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status
• Collect co-payments and other patient financial obligations at the time of service
• Schedule appointments, follow-up tests, procedures, and transcribe physician orders
• Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures
• Support chart preparation, bed planning, and other patient access functions as appropriate
• Makes bed board assignments based on patient preference, condition, and diagnosis, as required.

Job Qualifications

• Required: Associate’s degree required; Bachelor’s degree preferred
• Required: 0-1 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting
• Preferred: Healthcare/Medical - Admissions as well as Patient Access experience in a hospital and/or ambulatory care setting or Patient Registration in an Outpatient setting

Skills

• Required: Excellent verbal and written communication skills. Strong customer service orientation. Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.
• PREFERRED: Working knowledge of medical terminology. Self-directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook.

Physical & Environmental Conditions

• Sitting in the same location or standing/walking
• Required to stop or lift light material (10 to 20 lbs.) or equipment
• Frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise

Hazards

• OSHA Category 2 Tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.