Patient Access Specialist I

About the role

As a Patient Access Specialist, you manage administrative duties related to the patient intake process, adhering to established guidelines and procedures. You serve as a key point of contact for patients, ensuring efficient scheduling, accurate registration, and a seamless, high-quality patient experience. Every day, you will interact with patients in person and by phone to support check-in and check-out processes, while scheduling, rescheduling, and canceling appointments in alignment with provider guidelines and availability.

Responsibilities

• Collect and update patient demographic and insurance information to ensure accurate registration and billing
• Verify insurance eligibility and benefits to reduce claim denials and reimbursement delays
• Collect co-pays and applicable payments at the time of service
• Process referrals and authorizations according to clinic and payer requirements
• Respond to patient inquiries with clear, professional communication
• Verify demographics and register patients in Epic
• Obtain and verify insurance coverage
• Schedule patient appointments
• Promote MyChart activation
• Schedule for special projects (e.g. Healthgrades; Seven Corners virtual visits etc.) as assigned

Qualifications

• One year of customer service work experience is required
• Healthcare environment experience is strongly preferred

Skills

• Strong critical thinking and problem-solving skills in a fast-paced environment
• Exceptional, patient-centered customer service
• Working knowledge of insurance processes, billing practices, and medical terminology
• Ability to effectively navigate Epic systems, including scheduling and registration tools
• Ability to manage multiple tasks with a high level of accuracy and attention to detail
• Clear communication and effective collaboration with patients, providers, and care teams

Pay

$23.90 - $34.79 /hour

Schedule

Monday-Friday, 9:30am-6:00pm with occasional weekends required. Flexible work schedule with excellent opportunity for growth.