Patient Access Specialist I (Admitting, Kissimmee)

About the role

The Patient Access Specialist I position at Nemours Children's Health in Kissimmese, Florida is a full-time role. Nemours Children’s Hospital is part of the Nemours integrated healthcare system and provides specialized pediatric care, including a 24-hour emergency department and outpatient clinics.

Responsibilities

• Provide exemplary service in accordance with Nemours Standards of Behaviors and perform registration functions accurately.
• Timely verify insurance benefits and determine financial responsibility by creating a good faith estimate when applicable.
• Verify and update demographics, insurance information, PCP, or referral physician, and secure the required forms to ensure compliance with regulatory and NCH policies.
• Register bedside admissions using the workstation on wheels or downtime process when necessary, and perform pre-registration workflow when assigned.
• Understand and adhere to HIPAA privacy rules, using discretion when discussing patient-related information.
• Resolve patient accounts subject to departmental standards, including clearing workqueues, as assigned, to ensure accuracy.
• Practice and display Nemours' Standards of Behavior while adhering to all rules and regulations of applicable local, state, and federal agencies and accrediting bodies.
• Maintain a close working relationship with clinical partners to ensure continual open communication between departments.
• Complete all mandatory training and education in a timely manner, participate in huddles and/or department meetings as scheduled.
• Monitor time and attendance to limit use of unauthorized overtime.
• Perform cross-cover registration functions to support the Patient Financial Services department as needed.
• Participate in cross-training with the Emergency Room.

Requirements

• High School Diploma required.
• Healthcare experience and customer service experience preferred.
• Medical Office/Call Center experience.
• Travel to other locations required.

Benefits

Nemours Children's Health offers a comprehensive and competitive benefit package which includes:

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Comprehensive benefits: health, life, dental, vision.
• 403B with employer match.
• Licensure, CME, and dues allowance.
• Not-for-profit status; eligibility for Public Service Loan Forgiveness.
• No state income tax for those living and working in Florida.
• Moderate tax structure for those based in Delaware.

About Nemours Children's Health

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. The system delivers care across six states through two freestanding children’s hospitals and a network of more than 80 primary, urgent, and specialty care practices. Backed by the Nemours Foundation and Alfred I. duPont Trust, the $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Nemours Children's Health is committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.