Patient Access Specialist - Green Bay Full Time

About the role

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful.

O.N.E Purpose

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Responsibilities

• Assign accurate MRNs and complete medical necessity/compliance checks.
• Provide proper patient instructions, collect insurance information, and receive/process physician orders.
• Utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls with compassion.
• Meet point-of-service goals and use quality auditing/reporting systems to correct accounts.
• Conduct audits to ensure forms are completed accurately and timely; provide statistical data to leadership.
• Pre-register patient accounts prior to visits via inbound/outbound calls to obtain demographic, insurance, and financial liability information, including point-of-service collections and past-due balances with payment plan options.
• Explain general consent for treatment forms, obtain signatures, and distribute patient education documents (e.g., Important Message from Medicare, MOON form, Observation Forms).
• Review eligibility responses in the insurance verification system; select applicable insurance plan codes and enter benefit data to support POS collections and billing.
• Accurately screen medical necessity using ABN software for Medicare patients and distribute ABNs as appropriate.

Requirements

• 1+ years of customer service experience.
• Inquisitive and open to innovation, including AI-driven process improvements.
• High School Diploma/GED required.
• CRCR certification required within 9 months of hire (company paid).

Award-winning Company

• Five-time winner of “Best in KLAS” (2020–2022, 2024–2025).
• Black Book Research’s Top Revenue Cycle Management Outsourcing Solution (2021–2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019–2024).
• Leader in Everest Group’s RCM Operations PEAK Matrix Assessment (2024).
• Clarivate HBI Revenue Cycle Awards for strong performance (2020, 2022–2023).
• Energage Top Workplaces USA (2022–2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023–2024).

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well-being programs).
• Professional development: company-paid certification and tuition reimbursement.
• Quarterly and annual incentive programs for outstanding performance.

This position pays between $17.00 – $18.15 per hour based on experience and is an onsite role at HSHS – St. Vincent’s Hospital in Green Bay, WI.

Full-time schedule: Days 11:00 a.m.–7:30 p.m., four 8-hour shifts, every 4th weekend (12-hour shifts), holidays, and on-call weekends.