Patient Access Specialist | Full Time
Peterson Health is an independent, not-for-profit rural community hospital located in Kerrville, TX — the heart of the Texas Hill Country. Recently named one of the Top 20 rural and community hospitals in the country and the only one in Texas by the National Rural Health Association, Peterson has also been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare for six consecutive years. This reflects our commitment to our team and to our mission of providing exceptional, compassionate, patient-centered care.
Schedule
Full time, Monday–Friday, 8:00 AM–3:00 PM.
Benefits
- Health Insurance
- 401(k)
- Dental Insurance
- Vision Insurance
- Paid time off
- Tuition Reimbursement
- HPSA Designated Employee Education Scholarships
- Employee Referral Program
- Merit Increases
- Free access to a beautiful onsite fitness facility
In the Patient Access Department, we support ongoing education and professional development through a 4-tier career ladder for continued career advancement. The department is proud to maintain a patient satisfaction score of 96% for customer service and overall satisfaction in the registration process.
Responsibilities
- Complete efficient and organized registration, admission, and insurance verification for all inpatients and outpatients.
- Determine patient financial responsibility and make appropriate financial arrangements per hospital policy.
- Work effectively in a fast-paced professional environment.
- Deliver excellent customer service, ensuring accurate information collection while maintaining patient confidentiality and adhering to HIPAA regulations and hospital policy.
Requirements
- High school diploma or equivalent (preferred).
- At least 6 months of previous customer service experience.
- Computer keyboarding skills.
- Knowledge of medical terminology (preferred).
Preferred Qualifications
- Experience with Meditech and Microsoft Office.
- At least 6 months of previous customer service experience in an office or medical office environment.